Refund policy

Return & Refund Policy

This Return & Refund Policy applies to orders shipped within the United States.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, and in its original packaging. All product packaging, labels, seals, and included components must be intact. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@daeyangmed.com. Returns must be sent to the following address: 1650 Glenn Curtiss St. Carson 90746 US

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting and receiving return approval will not be accepted. You can always contact us with any return questions at support@daeyangmed.com.

Damages, Defective Items, and Incorrect Orders

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item.If the item is confirmed to be defective, damaged, or incorrect, we will review the issue and provide an appropriate solution, such as a replacement, return, or refund. In these cases, we will cover the return shipping cost and may provide a prepaid return shipping label when applicable.

We may ask you to provide your order number, product photos, packaging photos, or other information to help us evaluate the issue.

Customer-Initiated Returns

For returns due to a change of mind or other customer-related reasons, the item must be unopened, unused, and in its original packaging. All labels, seals, and included components must be intact.For customer-initiated returns, return shipping costs are the responsibility of the customer. If we provide a return shipping label, the cost of return shipping may be deducted from your refund.Original shipping charges may not be refundable. However, if the return is due to a defective, damaged, or incorrect item, original shipping charges may be refunded as part of the resolution.

Exceptions / Non-Returnable Items

Due to the nature of beauty and cosmetic products, we cannot accept returns on items that have been opened, used, or are no longer in their original condition for hygiene and quality control reasons. Returns cannot be accepted for items with broken seals, signs of use, damaged packaging, missing components, or damage caused after delivery due to customer handling. Items sent back without prior return approval will not be accepted. Final sale items, gift cards, and free gifts are not eligible for return or refund. Promotional or discounted items may be subject to separate return conditions as stated at the time of purchase.

If your item is defective, damaged, or incorrect, please contact support@daeyangmed.com so we can review the issue and provide an appropriate resolution.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item. If you need an exchange due to a defective, damaged, or incorrect item, please contact us at support@daeyangmed.com.

Restocking Fees

Unless otherwise stated, we do not charge restocking fees for approved returns.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund. Approved refunds will include the price of the returned item and any applicable taxes. For customer-initiated returns, original shipping charges may not be refundable, and return shipping costs may be deducted from the refund amount.

If more than 15 business days have passed since your refund was approved, please contact support@daeyangmed.com.

Contact Us

For customer service, order, return, or refund inquiries:

support@daeyangmed.com

For general company or business inquiries:

info@daeyangmed.com