Shipping policy
Shipping Policy
Last Updated: July 29, 2026
Thank you for visiting and shopping at BLESKIN EXXO.
BLESKIN EXXO is a brand operated by Daeyang Medical Co., Ltd. This Shipping Policy explains how orders placed through our online store are processed, shipped, and delivered.
This Shipping Policy applies to orders shipped within the United States.
1. Order Processing Time
Orders are typically processed within 1 to 3 business days after payment has been successfully completed.
Orders are not processed, shipped, or delivered on weekends or holidays. Business days generally refer to Monday through Friday, excluding U.S. federal holidays and Korean national holidays that may affect our operations.
During peak periods, promotional events, product launches, or unexpected increases in order volume, order processing may take longer than usual.
If there is a significant delay in processing or shipping your order, we will contact you by email or phone using the contact information provided at checkout.
2. Shipping Destinations
We currently ship to addresses within the United States.
At this time, we do not ship to P.O. boxes, APO/FPO addresses, or international addresses unless otherwise stated at checkout.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times may vary depending on the shipping method, destination, carrier, weather conditions, holidays, and other factors outside our reasonable control.
Typical delivery time after shipment is 3 to 7 business days unless otherwise stated at checkout.
Please note that delivery times are estimates only and are not guaranteed.
4. Shipping Delays
We make reasonable efforts to process and ship orders within the estimated timeframes provided.
If we are unable to ship your order within the stated timeframe, we will notify you and provide you with the option to agree to the delay or cancel your order for a refund, as required by applicable law.
We are not responsible for delays caused by shipping carriers, weather conditions, incorrect or incomplete shipping information provided by the customer, or events outside our reasonable control.
5. Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number, if tracking is available.
Tracking information may take 24 to 48 hours to update after your order has been shipped.
If you do not receive tracking information within a reasonable time after your order has shipped, please contact us at support@daeyangmed.com.
6. Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before placing your order.
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders that are delayed, lost, returned, or misdelivered due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately at support@daeyangmed.com. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has been processed or shipped.
If an order is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to receive the package, the customer may be responsible for the original shipping cost, return shipping cost, and any additional shipping fees required to reship the order.
7. Lost, Stolen, or Damaged Packages
Risk of loss passes to you upon delivery of the products to the shipping address provided at checkout.
If your package is marked as delivered but you have not received it, please first check with your household members, neighbors, building management, mailroom, front desk, or local carrier.
If you still cannot locate your package, please contact us at support@daeyangmed.com so we can review the issue and assist where possible.
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@daeyangmed.com with your order number, photos of the product, photos of the packaging, and a brief description of the issue.
Please keep all packaging materials and damaged goods until the issue has been reviewed. We may need this information to evaluate the issue or assist with a carrier claim.
Damaged, defective, or incorrect items will be handled in accordance with our Return & Refund Policy.
8. Shipping Restrictions
Some products may be subject to shipping restrictions based on destination, carrier policies, or applicable laws and regulations.
We reserve the right to cancel or refuse orders that cannot be shipped to the requested destination or that appear to violate applicable laws, regulations, or carrier requirements.
If your order is canceled, we will notify you and issue a refund to your original payment method, where applicable.
9. Taxes and Fees
Applicable sales tax may be calculated and displayed at checkout.
Unless otherwise stated, posted prices do not include applicable taxes, shipping charges, or handling charges.
10. Returns and Exchanges
Shipping charges may not be refundable for customer-initiated returns, such as returns due to a change of mind.
If a return is due to a defective, damaged, or incorrect item, original shipping charges may be refunded as part of the resolution, where applicable.
For more information, please review our Return & Refund Policy.
11. Contact Us
If you have any questions or concerns regarding your shipment, please contact us at:
Daeyang Medical Co., Ltd.
BLESKIN EXXO
Customer support and shipping inquiries:
support@daeyangmed.com
General company and business inquiries:
info@daeyangmed.com
Business Hours: Monday – Friday, 9:00 AM to 6:00 PM KST
147 Donghwagongdan-ro, Munmak-eup
Wonju-si, Gangwon-do 26365
Republic of Korea
Phone: +82-33-747-4466